Customers can shop with peace of mind knowing Amazon stands behind the products sold in our stores with the A-to-z Guarantee. Amazon’s protection applies to products purchased in our stores worldwide, and in the unlikely event customers experience issues with timely delivery or the condition of their purchase, whether purchased from Amazon or from our thousands of Australian sellers. Amazon will make it right with a refund or replacement. Amazon is committed to a trustworthy shopping experience and backs the products offered in Amazon’s Prime Big Deal Days, as well as the hundreds of millions of products offered every day in our stores. Learn more at amazon.com/guarantee.
Our goal at Amazon is to make buying online—and returning—as easy as possible. We offer free, convenient returns on most items delivered in Australia. To start a return, customers visit “Your Order,” select the item to be returned, and select the reason for returning. Customers can then choose from a list of convenient return options and then send back their item.